Terms of Service

1. Introduction and Acceptance

Welcome to Pizza Ranch ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website ranch-pizzas.digital, mobile applications, and all related services (collectively, the "Services") operated by Pizza Ranch.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have parental consent
• Have the legal capacity to enter into binding agreements
• Not be prohibited from receiving services under applicable laws
• Provide accurate and complete information when creating an account

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes through our website, email, or other communication methods. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

2.1 Key Terms

• "Company," "we," "us," or "our" refers to Pizza Ranch, a food service business operating from 3338 Maybank Hwy, Johns Island, SC 29455, USA
• "You," "your," or "User" refers to the individual or entity accessing or using the Services
• "Services" includes our website, mobile applications, food delivery, takeout, catering, and all related services
• "Content" refers to text, images, videos, audio, and other materials available through the Services
• "Website" refers to ranch-pizzas.digital and all associated subdomains
• "Order" means any request for food products or services placed through our Services
• "Delivery Zone" refers to the geographical areas where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for legitimate, lawful purposes, including:

• Browsing our menu and restaurant information
• Placing orders for food and beverages
• Managing your account and order history
• Participating in promotional programs
• Providing feedback and reviews
• Accessing customer support

3.2 Prohibited Use

• Using the Services for any illegal or unauthorized purpose
• Violating any local, state, national, or international laws
• Transmitting or uploading viruses, malware, or harmful code
• Attempting to gain unauthorized access to our systems
• Interfering with the proper working of the Services
• Using automated systems (bots, scrapers) without permission
• Impersonating others or providing false information
• Harassing, threatening, or abusing other users or staff
• Posting offensive, defamatory, or inappropriate content
• Violating intellectual property rights
• Reselling or redistributing our Services without authorization
• Creating multiple accounts to circumvent restrictions

3.3 Compliance Requirements

You agree to comply with all applicable laws and regulations when using our Services, including but not limited to food safety regulations, consumer protection laws, and privacy regulations.

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you must create an account by providing:

• Valid email address
• Secure password
• Accurate personal information (name, phone number)
• Valid delivery address(es)
• Payment information (for orders)

4.2 Account Security

You are solely responsible for:

• Maintaining the security of your login credentials
• All activities that occur under your account
• Immediately notifying us of suspected unauthorized access
• Logging out of shared or public devices

4.3 Account Information Accuracy

You must provide accurate, current, and complete information during registration and keep your account information updated. Providing false information may result in account suspension or termination.

4.4 Account Termination Rights

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to our Services or other users.

5. Products and Services

5.1 Product Descriptions and Availability

We strive to provide accurate descriptions of our food products, including ingredients, nutritional information, and pricing. However:

• Product availability may vary by location and time
• We reserve the right to modify menu items and prices
• Limited-time offers are subject to availability
• Seasonal items may not be available year-round

5.2 Pricing and Payment

• All prices are displayed in USD and include applicable taxes
• Delivery fees, service charges, and tips are additional
• We accept major credit cards, debit cards, and approved payment methods
• Payment is processed at the time of order confirmation
• Prices may change without prior notice

5.3 Order Process

When you place an order:

1. You submit an order request through our Services
2. We review and confirm order availability
3. Payment is processed upon confirmation
4. Order preparation begins
5. You receive order updates via email/SMS

5.4 Order Modification and Cancellation

• Orders may be modified or cancelled within 5 minutes of placement
• Once preparation begins, modifications may not be possible
• Cancellation policies vary based on order type and timing
• Refunds for cancelled orders are processed according to our refund policy

5.5 Minimum Order Requirements

Delivery orders must meet minimum order values, which vary by location and may be updated periodically. Current minimum order requirements are displayed during the ordering process.

6. Intellectual Property

6.1 Our Ownership

The Services and all content, features, and functionality are owned by Pizza Ranch and are protected by:

• Copyright laws
• Trademark laws
• Patent laws
• Trade secret laws
• Other intellectual property rights

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

6.3 Restrictions

You may not:

• Copy, modify, or distribute our content
• Use our trademarks or logos without permission
• Reverse engineer our software or systems
• Create derivative works based on our Services

6.4 Copyright Infringement

If you believe your copyright has been infringed, please contact us at [email protected] with details of the alleged infringement.

7. User Content

7.1 Your Responsibility

You are solely responsible for any content you submit, including reviews, photos, and comments. You warrant that your content:

• Does not violate any laws or third-party rights
• Is accurate and not misleading
• Does not contain harmful or offensive material
• Does not infringe intellectual property rights

7.2 License Grant

By submitting content, you grant us a worldwide, royalty-free, perpetual license to use, modify, and distribute your content in connection with our Services.

7.3 Content Removal

We reserve the right to remove any user content that violates these Terms or is otherwise objectionable, without prior notice.

8. Food Safety and Standards

8.1 Compliance with Standards

Pizza Ranch is committed to maintaining the highest food safety standards. We comply with:

• FDA food safety regulations
• State and local health department requirements
• HACCP (Hazard Analysis Critical Control Points) principles
• Industry best practices for food handling

8.2 Allergen Information

We provide allergen information to the best of our ability, but customers with severe allergies should exercise caution and consult with our staff before ordering.

8.3 Food Quality Guarantee

We guarantee that our food products will be:

• Prepared according to our quality standards
• Made with fresh, quality ingredients
• Properly cooked and safe for consumption
• Served at appropriate temperatures

8.4 Temperature-Sensitive Items

For food safety, temperature-sensitive items must be consumed promptly upon delivery. We are not responsible for food safety issues arising from improper storage after delivery.

9. Delivery Terms

9.1 Delivery Zones and Restrictions

Delivery service is available within our designated delivery zones. Delivery areas may change based on:

• Weather conditions
• Staff availability
• Order volume
• Safety considerations

9.2 Delivery Times

Estimated delivery times are provided as guidance and may vary due to:

• Order complexity and volume
• Weather and traffic conditions
• Kitchen capacity
• Delivery driver availability

While we strive to meet estimated delivery times, they are not guaranteed.

9.3 Delivery Process

• Customers must provide accurate delivery addresses
• Someone must be available to receive the order
• Delivery personnel may contact you if access is needed
• Orders may be left at the door if requested and safe to do so

9.4 Delivery Fees and Tips

• Delivery fees are clearly displayed during checkout
• Delivery fees do not constitute tips for drivers
• Tips can be added during online ordering or paid in cash
• Delivery fees may vary based on distance and demand

9.5 Failed Delivery

If delivery cannot be completed due to incorrect address, unavailability, or safety concerns, you may be charged the full order amount. Redelivery may incur additional fees.

10. Disclaimers

10.1 Service Availability

Our Services are provided "as is" and "as available." We do not guarantee that the Services will be:

• Uninterrupted or error-free
• Available at all times
• Free from technical issues
• Compatible with all devices

10.2 No Warranties

We disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Course of dealing or usage of trade

10.3 Third-Party Content

We are not responsible for third-party content, links, or services that may be accessible through our Services. Third-party content does not reflect our views or endorsement.

10.4 Professional Advice

Information provided through our Services is for general purposes only and should not be considered professional nutritional, medical, or dietary advice.

11. Limitation of Liability

11.1 Maximum Liability

11.2 Excluded Damages

We shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or revenue
• Loss of data or business interruption
• Punitive or exemplary damages
• Damages arising from third-party actions

11.3 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

12. Indemnification

You agree to indemnify, defend, and hold harmless Pizza Ranch, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your use of the Services
• Your violation of any law or third-party rights
• Content you submit or share
• Your negligent or wrongful conduct

13. Third-Party Links and Services

13.1 External Links

Our Services may contain links to third-party websites or services. We do not control or endorse these external resources and are not responsible for their content, privacy practices, or terms of service.

13.2 Payment Processing

We use third-party payment processors to handle transactions. Your payment information is subject to the privacy policies and terms of these processors.

13.3 Integration Services

We may integrate with third-party services for delivery tracking, customer communication, or other features. These integrations are subject to the respective third-party terms.

14. Termination

14.1 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Engage in fraudulent activity
• Abuse our staff or other customers
• Use the Services for illegal purposes
• Create security risks

14.2 Termination by You

You may terminate your account at any time by contacting us at [email protected] or through your account settings.

14.3 Effect of Termination

Upon termination:

• Your access to the Services will be suspended
• Outstanding orders will be honored
• Certain provisions of these Terms will survive
• You remain liable for any outstanding obligations

15. Governing Law and Disputes

15.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of South Carolina, United States, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from these Terms or your use of our Services shall be resolved in the state or federal courts located in Charleston County, South Carolina.

15.3 Dispute Resolution

Before filing any legal action, we encourage you to contact us at [email protected] to attempt to resolve the dispute informally.

15.4 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or collective proceedings.

16. Changes to Terms

16.1 Modification Rights

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• Email notifications
• Website announcements
• In-app notifications
• Postal mail (for significant changes)

16.2 Acceptance of Changes

Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms. If you disagree with changes, you must discontinue using the Services.

16.3 Review Responsibility

You are responsible for regularly reviewing these Terms to stay informed of updates.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Services, constitute the entire agreement between you and Pizza Ranch.

17.2 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

17.4 Assignment

We may assign our rights and obligations under these Terms without your consent. You may not assign your rights without our written permission.

17.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control.

17.6 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

18. Contact Information

If you have questions about these Terms or need to contact us regarding your use of our Services, please reach out through the following methods:

Response Times

• Email inquiries: Within 24-48 hours during business days
• Phone calls: During business hours (9 AM - 9 PM EST)
• Legal notices: We will respond within 30 days
• Emergency food safety concerns: Immediate response

For urgent matters related to orders, food safety, or account security, please call us directly during business hours.