Refund Policy

Customer Satisfaction Commitment

At Pizza Ranch, we're committed to delivering exceptional food and service that exceeds your expectations. We stand behind the quality of our products and want every guest to have a positive dining experience. If for any reason you're not completely satisfied with your order, we're here to make it right.

Refund Eligibility Requirements

To ensure fair and consistent service for all our customers, refund requests must meet the following criteria:

Timeframe Requirements

• Dine-in orders: Issues must be reported during your visit or within 24 hours of your meal
• Takeout orders: Refund requests must be made within 2 hours of pickup
• Delivery orders: Issues must be reported within 1 hour of delivery
• Catering orders: Refund requests must be submitted within 24 hours of the scheduled event

Required Documentation

• Original receipt or order confirmation number
• Valid photo identification
• Photographic evidence for quality-related issues (when applicable)
• Detailed description of the problem or concern

Valid Refund Reasons

• Incorrect order received
• Food quality issues (cold, overcooked, undercooked)
• Missing items from your order
• Delivery delays exceeding our estimated time by more than 30 minutes
• Food safety concerns
• Order cancellation due to restaurant error

Non-Refundable Items and Services

While we strive to accommodate all reasonable refund requests, certain items and situations are not eligible for refunds:

How to Request a Refund

Follow these simple steps to request a refund for your Pizza Ranch order:

1. Contact Us Immediately
   Report your concern as soon as possible through phone, email, or in-person at the restaurant location where you placed your order.
2. Provide Order Details
   Share your receipt, order number, date and time of purchase, and a clear description of the issue you experienced.
3. Submit Documentation
   Provide any required photos or additional information requested by our customer service team to help us understand the problem.
4. Review and Assessment
   Our team will review your request within 24 hours and may contact you for additional information if needed.
5. Resolution Notification
   You'll receive confirmation of the approved refund amount and processing timeline via your preferred contact method.
6. Refund Processing
   Approved refunds will be processed according to our standard timelines outlined in the next section.

Refund Processing and Timeline

We process all approved refunds using the original payment method whenever possible:

Exchanges and Alternatives

Sometimes an exchange or alternative resolution may better serve your needs:

Exchange Policy

• Food exchanges must be requested within the same timeframe as refunds
• Replacement items must be of equal or lesser value
• Additional charges may apply for upgrades to premium items
• Store credit never expires and can be used at any Pizza Ranch location
• Partial refunds are calculated based on individual item prices

Damaged or Defective Food Policy

We take food quality and safety seriously. Special procedures apply to orders with quality issues:

Immediate Actions

• Stop consumption immediately if you notice any quality or safety concerns
• Contact us right away - don't wait to report potential food safety issues
• Preserve evidence - keep the affected food items and take photos if safe to do so
• Note symptoms - document any adverse reactions or health concerns

Priority Processing

Food safety and quality issues receive expedited handling:

• Immediate response within 2 hours during business hours
• Full refund plus replacement meal at no charge
• Investigation of preparation processes to prevent future occurrences
• Follow-up contact to ensure your satisfaction and well-being
• Incident reporting to appropriate health authorities when required

Contact Information for Refund Requests

Get in touch with our customer service team to begin your refund process:

This refund policy was last updated on January 1, 2026. Pizza Ranch reserves the right to modify this policy with 30 days advance notice to customers.