Privacy Policy

1. Introduction

At Pizza Ranch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, place orders, or interact with us in any other way.

This policy applies to all information collected through our website at ranch-pizzas.digital, our mobile applications, our restaurant locations, our food delivery and catering services, and any related services, sales, marketing, or events.

By using our services, creating an account, placing an order, or providing us with your information, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Personal Identification Information: Name, email address, phone number, billing and delivery addresses, date of birth
• Account Information: Username, password, account preferences, purchase history, saved payment methods
• Payment Information: Credit/debit card information, payment method preferences (stored in encrypted format)
• Food Service Specific Information:
  • Order history and favorite menu items
  • Dietary preferences and restrictions
  • Allergen information and special dietary requirements (vegan, halal, kosher, gluten-free)
  • Delivery instructions and preferred delivery times
  • Table reservation information and party size preferences
  • Catering event details and requirements
  • Loyalty program participation and rewards data
• Communications: Contact form submissions, customer reviews, feedback, customer service inquiries
• Marketing Preferences: Newsletter subscriptions, promotional communications preferences, marketing consent

2.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device type, unique device identifiers
• Usage Data: Pages visited, time spent on pages, click-through rates, search queries, menu browsing behavior
• Location Data: Approximate location based on IP address, GPS location (if permission granted) for delivery services
• Cookie and Tracking Data: Session IDs, user preferences, authentication tokens, analytics data
• Transaction Data: Order details, payment confirmations, delivery tracking information

2.3 Information from Third Parties

• Social Media: Profile information if you connect your social media accounts
• Payment Processors: Transaction confirmation and payment verification data
• Delivery Partners: Delivery status updates and location tracking for order fulfillment
• Marketing Partners: Aggregated demographic and interest data for advertising purposes

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Process and fulfill your food orders, manage delivery and pickup services
• Account Management: Create and maintain your account, authenticate your identity
• Customer Support: Respond to inquiries, resolve issues, provide technical support
• Service Improvement: Analyze usage patterns to enhance our menu, services, and user experience
• Quality Assurance: Monitor service quality, food preparation standards, and customer satisfaction

3.2 Communication

• Order Communications: Send order confirmations, preparation updates, delivery notifications
• Customer Service: Respond to questions, comments, and support requests
• Important Notices: Inform you about service changes, policy updates, and security matters
• Marketing Communications: Send promotional emails, special offers, and newsletter content (with your consent)

3.3 Marketing and Analytics

• Personalization: Customize your experience based on preferences and order history
• Targeted Advertising: Show relevant ads and promotions across various platforms
• Analytics: Analyze website traffic, user behavior, and service performance
• Market Research: Conduct surveys and research to develop new menu items and services

3.4 Legal Compliance

• Legal Obligations: Comply with applicable laws, regulations, and legal processes
• Fraud Prevention: Detect and prevent fraudulent transactions and activities
• Safety and Security: Protect the rights, property, and safety of our customers and employees
• Dispute Resolution: Resolve disputes and enforce our terms of service

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure handling of payment transactions (Stripe, PayPal, Square)
• Delivery Services: Third-party delivery companies for order fulfillment
• Cloud Storage: Secure data storage and backup services (AWS, Google Cloud)
• Email Services: Newsletter and promotional email management
• Analytics: Website and app performance analysis tools
• Customer Support: Help desk and customer service platforms

4.2 Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure is necessary:

• To comply with legal obligations, court orders, or subpoenas
• To protect and defend our rights and property
• To prevent fraud or other illegal activities
• To protect public safety and the safety of our customers and employees
• In emergency situations where disclosure is necessary to prevent harm

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business assets, customer information may be transferred to the acquiring entity. We will:

• Notify customers in advance of any such transfer
• Ensure the new owner complies with this privacy policy
• Provide options for customers to delete their data if desired

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in joint marketing campaigns
• Sharing testimonials or reviews (with permission)
• Collaborating with partner restaurants or food services

5. Data Security

5.1 Technical Measures

• Encryption: All data transmission is secured using SSL/TLS encryption protocols
• Secure Storage: Personal data is stored on secure servers with advanced encryption
• Access Control: Strict access controls limiting data access to authorized personnel only
• Firewall Protection: Advanced firewall systems protecting against unauthorized access
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Regular Backups: Secure, encrypted backups to prevent data loss
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Measures

• Staff Training: Regular security awareness training for all employees
• Data Handling Procedures: Strict protocols for accessing and processing personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response: Comprehensive security incident response and recovery procedures
• Regular Audits: Periodic security audits and compliance assessments
• Third-Party Agreements: Ensure all service providers meet our security standards

5.3 Your Security Responsibilities

• Strong Passwords: Use unique, strong passwords for your account
• Account Protection: Never share your login credentials with others
• Public Computers: Always log out when using public or shared computers
• Suspicious Activity: Report any suspicious account activity immediately
• Phishing Awareness: Be cautious of suspicious emails or links claiming to be from us

6. Cookies and Tracking Technologies

We use various technologies to collect and store information when you visit our website or use our services. This includes cookies, web beacons, and similar tracking technologies.

Tracking Technologies Used

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Ad performance measurement and audience targeting
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for user preferences
• Session Storage: Temporary data storage during your visit

Cookie Management

You can control cookie settings through your browser preferences. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block third-party cookies
• Block all cookies (may affect website functionality)

Please note that disabling certain cookies may limit your ability to use some features of our website and services.

7. Your Rights (GDPR/CCPA Compliance)

We respect your privacy rights and provide you with control over your personal information. Depending on your location, you may have the following rights:

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will:

• Respond to your request within 30 days
• Verify your identity before processing requests
• Provide information about any fees (most requests are free)
• Explain any limitations or exceptions that may apply

8. Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16 years of age.

If you are a parent or guardian and you believe that your child under 16 has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records and terminate any accounts created by children under 16.

If we become aware that we have collected personal information from children under 16 without proper parental consent, we will take immediate steps to delete such information from our servers and databases.

Parents and guardians should supervise their children's online activities and consider using parental control tools to help protect their children's privacy and safety online.

9. International Data Transfers

9.1 Protection Measures

When transferring personal data internationally, we implement appropriate safeguards to ensure your data remains protected:

• Adequacy Decisions: We transfer data to countries recognized by regulatory authorities as providing adequate protection
• Standard Contractual Clauses: Use of EU-approved standard contractual clauses for transfers to non-adequate countries
• Data Processing Agreements: Comprehensive agreements with all service providers handling your data
• Security Measures: Implementation of appropriate technical and organizational security measures
• Regular Reviews: Ongoing monitoring and compliance assessments of international transfers

9.2 Transfer Destinations

Your data may be transferred to and processed in the following regions:

• United States: For cloud storage and payment processing services
• European Union: For data analytics and customer service operations
• Other Countries: As necessary for service provision, always with appropriate safeguards in place

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Safe Data Disposal

When personal data is no longer needed, we ensure secure disposal through:

• Electronic Data: Complete deletion using secure erasure methods that make data unrecoverable
• Physical Records: Secure shredding and destruction of paper documents
• Backup Systems: Removal of data from all backup and archival systems
• Third-Party Services: Ensuring service providers also securely delete data
• Documentation: Maintaining records of data disposal for compliance purposes

11. Third-Party Links

Our website and communications may contain links to external websites, social media platforms, partner sites, or third-party services that are not operated by us. These may include:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processors and financial institutions
• Review and rating websites
• Partner restaurant or delivery service websites
• Suppliers and vendor websites

Important: We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit and service you use.

When you click on links to external websites, you leave our website and are subject to the privacy and security policies of those external sites. We encourage you to be aware when you leave our site and to read the privacy statements of each website that collects personal information.

Your interactions with third-party websites, including the information you provide, are governed by those websites' privacy policies, not ours.

12. Policy Changes

12.1 Change Notification Process

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will notify you through:

• Website Notice: Prominent notice on our homepage and privacy policy page
• Email Notification: Direct email to all registered users with active accounts
• In-App Notification: Push notifications and in-app banners for mobile app users
• Login Notification: Pop-up notification when you next log into your account

12.2 Significant Changes

For significant changes that materially affect your privacy rights, we will:

• Provide at least 30 days advance notice before the changes take effect
• Request your explicit consent for any new uses of your personal data
• Offer you the option to delete your account if you disagree with the changes
• Clearly explain what has changed and how it affects you

12.3 Staying Informed

• Regular Checks: We recommend reviewing this policy periodically
• Last Updated Date: Always check the "Last Updated" date at the top of this policy
• Version History: Previous versions are available upon request
• Continued Use: Your continued use of our services after changes constitutes acceptance

13. Contact Information

Response Commitment: We are committed to responding to all privacy-related inquiries within 3 business days. For urgent matters, please call us directly.

13.1 Filing Complaints

If you have concerns about our privacy practices, we encourage you to contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may file a complaint with your local data protection supervisory authority:

• EU Residents: Contact your national data protection authority
• US Residents: Contact your state attorney general's office or the Federal Trade Commission
• Other Regions: Contact your local privacy regulator or consumer protection agency

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through:

• Unsubscribe Links: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact our customer service team to opt-out
• Text Messages: Reply "STOP" to any promotional text messages

14.2 Account Deletion Process

To permanently delete your account and associated data:

1. Log into your account and go to Account Settings
2. Select "Delete Account" from the Privacy section
3. Confirm your identity for security purposes
4. Review what data will be deleted and what may be retained for legal purposes
5. Confirm your deletion request
6. You will receive a confirmation email within 24 hours

Important Notes:

• Account deletion is irreversible and cannot be undone
• Some information may be retained as required by law (e.g., transaction records for tax purposes)
• Deletion may take up to 30 days to complete across all systems
• You can still place orders as a guest user after account deletion

15. Conclusion

At Pizza Ranch, protecting your privacy is not just a legal obligation—it's a fundamental part of how we do business. We believe that trust is the foundation of any great relationship, whether you're dining in our restaurant, ordering online, or simply visiting our website.

We are committed to:

• Being transparent about how we collect and use your information
• Implementing strong security measures to protect your data
• Giving you control over your personal information
• Continuously improving our privacy practices
• Staying up-to-date with privacy laws and regulations

Your privacy matters to us, and we're here to help if you have any questions or concerns. We encourage you to reach out to us if you need clarification on any aspect of this policy or our data practices.

Thank you for trusting Pizza Ranch with your personal information and for being part of our community. We look forward to serving you with the same care and attention to detail that we put into protecting your privacy.